terms of service

VSG APPLIANCES

TERMS OF SERVICE AND WARRANTY POLICY

Effective Date: October 1, 2025

VSG Appliances ("VSG," "we," "us," or "our") provides residential appliance sales, diagnostics, repair, delivery, installation, and related services in the Tri-Cities area of Washington.

By requesting, scheduling, authorizing, accepting, or receiving services from VSG Appliances, the customer ("customer," "you," or "your") acknowledges and agrees to these Terms of Service and Warranty Policy.

1. SERVICES AND SALES

VSG provides appliance diagnostics, repair, delivery, installation, and sales of new, scratch-and-dent, used, refurbished appliances, and appliance parts.

Used, refurbished, and scratch-and-dent appliances may have cosmetic imperfections, signs of prior use, or replaced components. Unless specifically stated otherwise, products are intended for normal residential household use.

2. PAYMENT TERMS

Payment is due at the time of service, pickup, delivery, or completion of work unless another payment arrangement has been agreed to by VSG.

Labor, service, diagnostic, delivery, installation, and other VSG charges are separate from manufacturer-covered parts or warranty coverage unless VSG specifically states otherwise.

Manufacturer warranty coverage of a part does not automatically cover VSG's labor, diagnostic, travel, installation, removal, reinstallation, or other service charges.

VSG may require payment or payment authorization before scheduling or performing service.

ALL SALES FINAL. NO RETURNS, REFUNDS, OR EXCHANGES once an appliance, part, or merchandise has left VSG's possession, except where otherwise required by law or expressly agreed to in writing by VSG.

3. DIAGNOSTIC SERVICE

In-home diagnostic appointments require prepayment to confirm scheduling.

Current diagnostic fees are:

• Refrigerators and freezers: $100
• Washers, dryers, and stoves: $75

Diagnostic fees are non-refundable. When the customer proceeds with a VSG repair or replacement, the diagnostic fee may be credited toward the applicable repair or replacement cost.

If the customer declines repair, the diagnostic payment may be applied as VSG store credit toward a future service or appliance purchase, subject to VSG's applicable policies.

Diagnostic credits are valid for 30 days from the date of service and expire thereafter.

A diagnostic is an inspection and troubleshooting service. A diagnostic does not guarantee that an appliance is repairable, that a repair will restore the appliance to a particular condition, or that the appliance will continue operating for any particular period.

4. REPAIR SERVICES AND CUSTOMER-PROVIDED PARTS

VSG provides repair labor and service based on the condition and needs of the appliance.

Repair estimates are based on the information reasonably available at the time of inspection. Additional problems, parts, labor, or services may require additional charges and customer authorization.

When a manufacturer provides a replacement part under a manufacturer warranty, VSG's labor and service charges remain the customer's responsibility unless the manufacturer or VSG specifically confirms otherwise.

Parts supplied by the customer are installed at the customer's direction and risk. VSG does not provide a warranty for customer-provided parts unless expressly agreed to in writing.

VSG may decline or discontinue a repair when conditions are unsafe, inaccessible, unsanitary, technically infeasible, or not economically reasonable.

5. REPAIR WARRANTY

Repair services performed by VSG include a 6-month limited warranty on the specific VSG-installed replacement part and the labor directly associated with that replacement, unless otherwise stated in writing.

This repair warranty does not guarantee the overall appliance, unrelated components, future performance, lifespan, efficiency, noise level, or uninterrupted operation.

At VSG's discretion, an eligible warranty claim may be addressed through repair or replacement of the applicable covered part or related labor. Warranty remedies do not include cash refunds unless otherwise required by law.

6. WARRANTY EXCLUSIONS

Warranty coverage does not apply to:

• Cosmetic damage, dents, scratches, discoloration, or normal wear
• Glass, shelving, handles, knobs, trim, or other non-functional components unless specifically covered in writing
• Misuse, neglect, abuse, improper operation, or accidental damage
• Improper installation, leveling, ventilation, electrical, plumbing, gas, or utility conditions
• Power surges, electrical problems, water damage, leaks, flooding, pests, or rodents
• Commercial, rental, or other non-residential use unless specifically approved by VSG
• Appliances moved, opened, serviced, altered, or repaired by another person or company
• Parts separately purchased by the customer or installed by a third party
• Pre-existing conditions or problems unrelated to the VSG repair
• Damage occurring during customer transportation, moving, or handling

Unless otherwise agreed in writing, the customer is responsible for transporting an appliance to VSG for warranty service.

7. DELIVERY AND INSTALLATION

Free local delivery applies to eligible VSG appliance purchases within the Tri-Cities and is limited to outside drop-off only.

Outside delivery does not include stairs, entry into the residence, indoor placement, hookup, installation, or moving other property unless specifically arranged.

Installation starts at $75. Additional charges may apply depending on the appliance, location, access, installation requirements, or conditions.

Installation generally includes basic placement, leveling, and connection to existing compatible utilities where applicable. VSG does not modify existing electrical, plumbing, gas, ventilation, cabinetry, flooring, or structural conditions unless specifically agreed to.

The customer is responsible for ensuring that the delivery and installation area is accessible, prepared, safe, and suitable for the appliance.

8. MOVING, INSTALLATION, AND COSMETIC DAMAGE

Moving, transporting, installing, uninstalling, or reinstalling large appliances involves an inherent possibility of cosmetic damage, including dents, scratches, scuffs, or other marks.

The customer acknowledges this risk when requesting VSG to move, transport, install, uninstall, or reinstall an appliance.

Customers may decline VSG's moving, installation, or reinstallation services and arrange their own transportation or installation where appropriate.

VSG is not responsible for pre-existing cosmetic damage or damage caused by conditions outside VSG's reasonable control.

Any cosmetic damage claim should be reported promptly and documented with photographs when possible. Reporting a claim does not establish that VSG caused the alleged damage.

9. PRE-EXISTING CONDITIONS

Appliances may have pre-existing cosmetic, mechanical, electrical, plumbing, or other conditions.

VSG is not responsible for conditions that existed before VSG's service, delivery, installation, transportation, or handling.

Where reasonably possible, VSG may document an appliance's condition before or during service through service notes, photographs, videos, or other records.

10. CUSTOMER RESPONSIBILITIES

The customer is responsible for:

• Providing safe and reasonable access to the appliance
• Providing safe and accessible working conditions
• Ensuring electrical, plumbing, gas, ventilation, flooring, and other required conditions are suitable
• Preparing the installation area before service
• Disclosing known hazards or relevant appliance conditions
• Securing appliances during customer pickup or transportation
• Protecting personal property and valuables in areas where service is performed

VSG may refuse or stop service when conditions present an unreasonable safety, property, or service risk.

11. HAUL-AWAY

Complimentary haul-away is available when provided with qualifying VSG installation services or when otherwise agreed to by VSG.

Appliances accepted for haul-away become VSG property upon pickup and are not eligible for return, compensation, or later recovery by the customer.

The customer must disclose any known hazardous, contaminated, or unusual conditions before haul-away.

12. STORAGE AND UNCLAIMED ITEMS

Appliances or items left with VSG for repair, pickup, storage, or other service must be collected within 30 days after VSG provides notice that the item is ready.

VSG may charge applicable storage fees and may exercise available rights concerning unclaimed or abandoned property as permitted by law.

13. MANUFACTURER WARRANTIES AND RECALLS

Manufacturer warranties are governed by the applicable manufacturer's terms.

A manufacturer's warranty covering a part does not automatically cover VSG's diagnostic, labor, travel, removal, installation, reinstallation, or other service charges.

Manufacturer recalls, safety notices, and corrective actions remain the responsibility of the manufacturer unless VSG expressly agrees in writing to provide related services.

Customers are responsible for reviewing applicable manufacturer recalls and safety notices.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, VSG is not responsible for incidental, indirect, special, or consequential damages, including food loss, loss of use, downtime, inconvenience, lost income, or damage resulting from water leaks, flooding, fire, electrical conditions, power issues, or pre-existing conditions.

VSG's liability, where legally permitted to be limited, shall not exceed the amount paid to VSG for the specific product or service giving rise to the claim.

Nothing in these Terms is intended to waive any rights or protections that cannot legally be waived or limited.

15. SERVICE RECORDS AND COMMUNICATIONS

VSG may maintain records relating to services and transactions, including invoices, receipts, service notes, photographs, videos, diagnostic findings, manufacturer communications, payment records, delivery records, and communications with customers.

These records may be used to document the services requested, work performed, payments received, balances due, customer communications, and other matters relating to the transaction.

16. DISPUTES AND PAYMENT CLAIMS

Customers are encouraged to contact VSG promptly if they believe an invoice, service charge, or other transaction contains an error.

A dispute concerning cosmetic damage, an unrelated appliance condition, or another issue does not automatically cancel or eliminate charges for labor or services that were separately requested and completed.

VSG reserves the right to pursue lawful remedies to collect unpaid balances, including applicable court remedies and recovery of costs or fees where permitted by law.

17. RIGHT TO REFUSE OR DISCONTINUE SERVICE

VSG reserves the right to refuse or discontinue service when an appliance or service location is unsafe, hazardous, unsanitary, inaccessible, technically infeasible, or otherwise presents an unreasonable risk to customers, employees, property, or equipment.

18. RENTAL AND THIRD-PARTY AUTHORIZATION

A person requesting service for a rental property, tenant, landlord, property manager, or third party represents that they have authority to request the service.

Unless otherwise agreed in writing, the person or entity requesting and authorizing VSG's service is responsible for payment.

VSG is not responsible for disputes between landlords, tenants, property owners, property managers, or other third parties regarding payment or authorization.

19. ACCEPTANCE OF TERMS

By requesting, scheduling, authorizing, accepting, or receiving VSG services, delivery, installation, repair, diagnostics, or products, the customer acknowledges and agrees to these Terms of Service and Warranty Policy.

20. CHANGES TO TERMS

VSG may update these Terms of Service and Warranty Policy from time to time. The current version will be made available through VSG Appliances or its website.

For questions regarding these Terms or a specific service, contact VSG Appliances.

VSG Appliances
1803 W Court St
Pasco, WA 99301
vsgappliances@gmail.com
vsgappliances.com

Service & Technical Operations
Victor: 509-948-6860
Emilio: 509-430-4784

Sales & Account Management
Cecilia: 509-845-6380

Our Only Associated External Pages:

https://www.facebook.com/profile.php?id=100063690948318

https://www.instagram.com/vsgappliances/

https://www.mapquest.com/us/washington/vsg-appliances-424148455

https://locations.acima.com/washington/pasco/1803-w-court-st/

https://snapfinance.com/find-stores?city=Pasco&state=WA&zipCode=99301&industry=APPLIANCES&storeType=in-store&merchantId=490313507&dbaName=Vsg+Appliances+-+Pasco